SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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overall good value for money. Solid build but was a bit heavy. Sound is good for the price.
Sound is lovely. Bluetooth meters 10 beret. Previous Bluedio worked for 5 years.
Ok
Packed well. Great sound
The product is more radiant than the Bluedio T6. High-quality loss of all elements. There is a power switch, not by pressing a button.
Nice headphones, connects easily to phone and tablet. Not sure how good the ANC is yet, as have not tried in noisy place as yet. Seems that when there is no sound from a video scene the headphone turns off, but reconnects when sound starts again. I think this can be toggled using the multifunctional button, but requires more checking. Overall happy with the purchase.
Second time I buy them, the first ones have lasted a long time, I hope they are the same. I still give it a 10.
These are the best headphones for your money.
The baby is very satisfied with them
Arrived fast, I am faithful to the brand, thanks for the shipment
When used on low volume, the quieter parts don't come through, seems those are compressed to silence
The parcel arrived in 13 days, the goods are packed carefully. Thank you seller, thank you meest mail.
Good comunication, good product!
Vidrelka shvidka, yakisty on the territory.
All good and working well
The headphones are of high quality, the material is very nice. Connected instantly, the sound is good, there is an ear detection. I. E. When you take off your head-the sound (song, video) stops and restarts playing when you put on. Packed very well, in inflatable bag. For this money-Super.
thanks
Fantastic headphones for the price -- 2nd pair I ordered. The initial bluetooth setup is a little wonky but after that works great.
Thanks to the store. Order reached quickly, well packed, it works. Recommend to everyone.
All received quickly came to pack good quality goods good, thank you
Excellent, Very fast shipping and great sound!
Order reached Kazakhstan (City of Ust-Kamenogorsk) for 18 days! The store sent the goods the next day after the order! It was the fastest shipping. Packed everything properly, box came without any damage. Now, concerning the headphones: Sound-great, connected with the phone without problems, sit on the head and is very convenient. Actual battery life cannot specify, because Received only today, but assume that it is not an issue. Recommend seller definitely!
packing was good, fast delivery sound quality is good also.
I get the product in very good state and well packed
Perfect product value for the money