SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very useful for driving.
they are light to wear,and work well.
I really liked it, I'm delighted! Really bone conduction, those who are near can not hear anything. Convenient Control, wonderful playback! Until I charged, I do not know how much charge. Thank you, just a dream!
They are ok headphones.
Correct bone headphones. This is my 1st purchase for this kind of article, and I did not know too much to choose. The sound is simple, the correct use. But I think I'm moving towards a higher model. Otherwise, overall, the product is correct.
very good quality. I would recommend
Got exactly what I ordered. Still surprised.
Very nice
Fast and precise description.
Compliant description very fast delivery with a serious store.
Very good or, as described, has good volume, quality, recommended 100%
Sound may be different shipping even faster.
Awesome and fast
Okey
Very good yo
Excellent, as you request. He came in time and came in his locked box. Thank you very much
Well arrived and well packaged. Not tested yet. For now I am satisfied with my purchase.
They came late for a week. The headset is good in quality, but the sound is not very good, the shortage of bass and in general the sound as if the naunik is not dressed to the end.
I just received it and color, comfort, sound quality, clarity and ease in the instructions. All very well.
Good audio, charging lasts 5 hours
Received less then a week… Easy to use, Overall very happy with it.
Very good quality and very good listening
The battery can be used for a long time. Very good, I recommend!
Very quickly received the order! Weightless, comfortable, the sound is excellent for this category. Very satisfied
Very good product, very good sound or, and very comfortable to be out of the ears, batteries last quite about three hours at least