SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It comes folded so you don't even have to worry about setting it up. When you open the package, it unfolds and you just need to place the floor cushion in its spot. It's spacious and maintains its shape. My cat can lie down and there's plenty of space for her, so it's perfect for her.
It's small, but it's cute. For a small/medium-sized kitten it's fine, but for an adult it might be too small.
Very satisfying
Our cat is delighted. I really liked it. good quality, thank you
Really high quality and sturdy, arrived well-packaged. The cat really loves it and is already sleeping inside.
Too small and not very warm, I recommend buying L.
Size M was perfect for my little cat, so far she really likes it.
It fulfills what it promises, is durable, comfortable, and warm. My little cat really liked its new home....
Very good, my cat loves it. The bottom cushion can be turned over and forms a straw-like structure. cool for the summer
Beautiful, my little cat loved it.
very comfortable for pets
I thought it was going to come unassembled, but it's not. I already had it assembled, excellent service.
Happy customer
It's cool, let's hope my cat sees it the same way. Recommended
Cats are in love! I really liked it! Standing in line, who will sleep next? Will have to buy a few more of these.
My cat doing the quality inspection, I think I should have taken the L but he fits and I hope he's not too big for it to continue serving him.
:-)
It's super pretty, spacious, and durable. The color is really great. I recommend it 100%, it comes with a lightweight mat.
As pictured. It feels a lot more sturdy than most cat tents. I don't feel like this is going to collapse by accident or get bent somehow. Once you snap the cable ties keeping it flat, it pops into shape. The cushion is perfectly sized, the fabric and stitching feels like good quality. I'm pleasantly surprised by this, given aliexpress' track record sometimes.
My little ones were happy with their camping tent, really realistic, thank you very much to the seller.
Everything is fine, it's great, I'm already buying a second one so that the two cats don't fight over the spot, the quality is very good.
Nice for cat
My big cat is very comfortable, very easy to assemble, good quality textile material, he is happy in his cat condo.
My cats loveee these tents that it’s a good thing i bought two as they fought over one to sleep in~!
Kotek quickly got used to it, likes it.