SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product arrived within the specified days. 42 ×36 cm comes with a quilt, the bars are made of super soft plastic.
The 30 one is very small, but they are very good.
Well made pet tent
Really nice and high quality also arrived quickly.
My kitten loved it! I never expected to receive the carpet already assembled and ready to install anywhere in the house.
My cats love it
Good tent. My kitten likes that
My kitten is a large medium size and fits quite well. She is very pretty
Good afternoon, the product is of good quality, for small-sized pets, suitable, very comfortable, I have spokes, they are fine.
Fair size! I like it and my cat likes it too.
Beautiful and good size
good
Perfect size for my guinea pig he loves it!! Arrived fast and even comes with a mat for the bottom that it's great quality
She seems to love it! Took a while to arrive but i wasn’t in a rush so i don’t care much
Good for small cat
Great, they almost loved it.
Cute tent, my cat, love very much.
it is real small but perfect for kittens. well made easy to assemble. it's the cats meow.
Great value, plus i have never received a delivery so fast. I got a medium and a small, I would recommend a medium size. My cat loves it
Perfect, it is wide, it is easy to put it together since it comes flat fastened with plastic straps, the only thing you have to do cut them and that's it. Buy 2, none of my cats hesitate to go to sleep. * I bought the blankets separately.
My kittens loved my cats weigh more than 7 kilos and they are large as soon as they fit but if they entered, the mattress that comes is A little thin so I put it A quilt inside and outside so that it was not thin, if you have cats bigger than mine I do not recommend it, I asked for the median although I think they sent me the girl hahaha
It really is the most beautiful little house I have seen, cheap, beautiful and super comfortable, my rabbit was a bit small, but that was already my mistake, but from then on it is perfect
My whose love
It is very pretty but my dog destroyed it hahaha