SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Both of my cats used it within an hour. Decent size and quality
As described
Product 10/10
8-year-old male cat, 6 kg, perfect size, no smell, very satisfied.
The house is very good, super easy to assemble and simple, so it's great.
Very pretty
The cats liked them. I thought they weren't going to use them, but I had to buy 5 because they were fighting to get in. Yes, they worked.
They are very good for the price.
Haven't used it yet. Ordered two. Waiting for the other one to arrive before i give to my cats. Hope they like them. Very soft.
Small, but functional.
Excellent, I loved them, recommended
Beautiful as in the photo but maybe a little small, I took size S, I will try it on.
Cat loves it
The product arrived on time and very well protected. It is of very good quality and just as described in the listing. Highly recommended.
There they are in their little caves, more comfortable than in arms.
They are small but they fulfill their function; my kitten is very comfortable inside I'm attaching a photo so you can see how comfortable it is.
Hello everyone, I have received my order from the delivery person and the item suits me.
It’s a small house fir my cat )
A little smaller than I expected. For a cat aged 3 to 6 months, it fits without any problem.
The cat is delighted and so am I.
Great value for money, removable inner mattress.
very comfortable, a bit small and it's for a 2kg pomeranian
Very cute and just displayed ..............................
It’s a little tent, i got it for my kitten sense he’s supposed to be a slightly smaller cat. My bigger cat wouldn’t fit as nice as he does but it’s exactly how it look in the photo.
I chose the small size, but I think for my cat's size I should have chosen the medium one, but still the cat was fascinated. As soon as I assembled the house and placed it on the floor, it started exploring and fell asleep. Thank you very much to the seller! It has made my cat happy and the house will be very useful for the winter season.