SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product quality, my cats instantly loved it! exact measurements as stated in the description.
Bella
It's smaller than I thought, but fine for my 3-month-old cat.
Very nice and durable, seems small at first but the cat fit in perfectly.
I really liked it and so did they, its seams are strong and even. I liked that it came with a mat and I also put catnip under the mat and it wasn't hard for them to get in.
Yehh, looks exactly what i was expecting. It comes flattened & ones you take it out of the package it just bounces into the shape it should be.
9 day delivery to the us. Comes already assembled and folded flat, some creases. Strong factory smell at first. My cat immediately took to it and scratched the mat lol. She is 10 lbs/4.5 kg for reference.
Very good product comfortable for cats and they love it.
The cats love it, they feel protected, great quality.
Wonderful, my cats loved it, delicious and food-grade, excellent material.
Excellent product and very good quality, just that it is a bit small for my dog.
Everything arrived correctly.
Super soft! Easy to pop up, guineas love it!
Size S is tiny but collected to keep them warm. Suitable for a 1.5 kg Chihuahua.
Its very nice just as in the photo
The truth is it's very good, it looks quite durable.
I made a mistake with the measurements and they have issued a refund.
Good quality item. If it had been slightly larger, it would have been perfect. Very fast delivery and timely and continuous information on the status.
A little small but of sufficient quality.
It arrived in very good condition, excellent quality.
Really good quality but small is too small
The tent is amazing. The ball immediately took a liking to it. I highly recommend it.
Great quality, it comes already assembled making it practical to use. I have a large cat and she found it very comfortable. The shipping was fast, I recommend the seller.
Top my cats love it!
It's very pretty