SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, not bad, useful present.
Cool thing, the whole thing came. Thank you.
Not yet used. but very impressive in appearance, the plastic is strong, the idea is good for the ease of the hostess. And for another 219 rubles. in the national team Package. arrived in 6 days very pleased that nothing was missing, everything is whole.
Children liked it
Good
Great thing
Good.
Good product, as described
Honestly don't know when I use them for their intended purpose. But I liked the design. Thanks to the seller and all the shipping services!
I need this thing to make dumplings and thank you for the delivery I recommend the seller to the Post Office took the Maman as a gift I think she will be glad
The tool came in good working order. Not yet tested. Thank you
I haven't tried it yet but the design is neat, I think everything will be fine
Delivery is lightning fast, it got for 49 rubles, as a beginner. We will try.
Yes, I haven't tried it yet, the material is good
All the excellent goods arrived in general condition no complaints.
Children really liked this device. I have been used to sculpting dumplings with my hands for years and I do it many times faster. For me, this is a useless thing, but the children were very interested in it and they were happy to make dumplings. But we had a competition, who will stick it faster. The crusher lever turned out to be useless, the dough that we make, for some reason it was not possible to make a disc and mostly used only modeling. We have long wanted to test this device in business and made some conclusions for ourselves.
All OK
Funny thing. Gave it to a friend, everyone laughed for a long time.
Arrived quickly, consistent with the photo
Very practical dumpling maker, the store is also very good
Thank you very much
super
This dumpling maker is so practical, convenient and saves time. I recommend it.
Looks good. didnt try yet
But it looks cool