SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything corresponds to the description. Recommend store.
Pillows are super, very good size, and very comfortable. I bought it for my mother and my son. Now I'll buy more. AAAAA + + + + +
bigger than I thought!
The pillow came very quickly! The description corresponds. Lying on it seems comfortable. The store is well done. Sent immediately!
Delivery fast. Delivered to the house. Very polite Courier. Pillows as in the description of the store. Memory effect is present. The size is optimal, no more, no less.
To the touch-soft, pleasant, has shape memory.
Pillow-Super! I did not expect even that everything is so wonderful! Description corresponds. Quality is cool! Soft as a mass for modeling, but sleeping comfortably, the shape holds. No extraneous odors. Everything is great! The size is perfect. Especially price! Shipping over fast! No comments. I recommend both the product and the store!
Nice product feels abut softer than expected but maybe I didn't know how soft bamboo memory foam is suppose to be. Comfortable to sleep on.
Pillow super, I fall asleep at once, sleep perfectly
The pillow is good. Give to my mom. Mom really likes the comfortable pillow
Excellent!
Pillow is good, the quality
A little too hard. Thanks for fast shipment.
For 2 weeks in KHANTY came. Orders for the second. Memory pillow is not soft, but not too hard. Recommend
Good. But It's not soft as I imagined
Very comfortable, no smell, and good size. Thank You, good luck
Tough! But sleep vseravno convenient
Excellent quality, elegant pillow, cheaper in CET.
Pillow came when folded, but quickly straightened, wrinkles remain. Description of all right. Unusual sleep on it, seems to be hard. But think, here it's habits.
Quality standards. Sleep comfortably. The first night without pain. Let's see how things!
Eschene slept there CUSHION SOLID. THANK YOU VERY MUCH.
Very fast shipping and a good product.
Perfect pillow!
Two weeks to Germany. Thats fast. No smell. Perfect size for me. I am 1,55m and small head. Didnt try it. will add feedback.
For me pads a bit harsh