SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover fits, it is thin but very elastic and soft. Wide enough I think to stay in place.
super
Received my very happy sofa cover fast very nice on the sofa very good store I highly recommend thanks to the cool store
Looks great. Just to recommend.
very stretchy, a bit thin, but good overall
Fast delivery and product that adapts perfectly to the sofa.
Perfectly covers my sofa
I like it so much in future I will order different colors thank you
Very pretty renovated my worn sofa
It's good
Very well, as it comes in the photo and fast shipping
Very nice and adapts quite well to the. Sofa. With Peninsula take two from 2 seats.
Amazing!! Very beautiful
Just like the description. Very elastic. Fast shipping
I ordered 3 of These Sofa Covers and I love them. They feel really soft and I love to touch it. Thank you. Amazing. Good quality.
Very even. Fabric 100% synthetics. Thank you very much!
Knitted cover, stretches well, the sizes correspond. The colors are bright, as in the picture. After daily two-week use, tightening appeared.
The sofa, which was going to be thrown out after the long operation, will serve more. Cat and dog are very fond of lying on the couch, and now it is possible to wash the cover. It was not possible to fill perfectly from the first time, wrinkles were formed, it is necessary to train, but it is better to do it together. Rollers almost threw away,-I thought it was packing material. I'm happy.
I love the cover. The colors are wonderful and the touch feeling is very soft and great.
Delivery is fast. Dress up simply. Looks beautiful. Few paralog sticks.
Fast shipping and great product! The material is so soft. I'll definitely order again!
Arrived very quickly. exactly like on the picture
Packed in a standard postal package and own cellophane. Without visible defects. included: cape for 4 seater sofa, 10 pcs. Polypropylene roller. Pillows. At the moment, the purchase is satisfied.