SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really beautiful the keychains game, something heavy but it makes them look quality, it has everything I asked for and the store is very kind to attend to my queries. I am really grateful and recommend the store. My partner will be delighted :)
very good. store was very kind
Just like in the description. The store is very attentive. He arrived 10 days before the scheduled date.
The quality feels great. They scan without problem and play the song immediately.
love it
Love it!, came exactly like the picture, perfect size as well.
Came in a small little packaging, the material felt super high quality and durable and the scanning for the song worked perfectly on it
Perfect, works great with the Spotify scan. Store approved.
perfect as described and everything was spelt correct
It works!!! It's cute and original. Very beautiful. Arrive two key so may share with who you love. Gorgeous really. All perfect… pretty definitely!
I love this product definitely buy again it’s so cute for couples !!
Came very early, just as advertised
me and my boyfriend are super in love with it!! (the hooks are in a separate bag for the second picture) would definitely recommend this to friends. the store was super nice and understanding, even with the last minute song changes after being ordered. and it super fast shipping too, delivered a month early.
I like it, but for how small it is, it's hard for Spotify to read it.
My partner loved these, 1000% recommend
Really nice product. Fast shipping. The tag is perfectly working
By scanning the song code if it leads me to the app. I like Me so much. Super recommended.
I arrive very fast in 19 days, it is very nice and looks good quality the code works perfectly
best purchase ive ever made by far. literally amazing .
Exactly as the description, it looks very good material