SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My son is the happiest! Jen had taken 2, one for him one for his sister and they are stuck on it, there are so many games in it! They are too beautiful his small consoles, delighted with my purchase! If one day it breaks, I'll buy it here! Thank you!
Remembering old times, entertaining, gift of a easel for the phone
It came pretty fast. Good product. It works properly and has numerous games.
The order has arrived in a very fast time. I haven't tried it because it's for a gift
Very good I love the product very much now I can play a lot
Will work, the battery is only 500 Enough for 2 hours of the game
It works very well..
Received fast, the product corresponds to the description. The console works very well, the accessories provided are functional too. I recommend it. Simple, functional, cheap.
Great product!!
Super! Thank you!
Sending from Russia, courier delivered in 4 days. Works. Only the screen is Hoven, only the pixels, you will break your eyes. To the TV Connect, the cable is very short, the eyes will flash, the joystick works. And the buttons on the consoles are pressed badly, very tight, sometimes do not work, looks like you need to press (the child will be hard) on the joystick better. Adults eat will go, with a brother tanchiki got Battery from the good old Nokia 500 mom, charging the microUSB, it also connects the joystick. For 974 will go
The parcel came quickly by new mail. Expectations are justified! The little one is delighted, and I though I'm 34-like a child I sit with a joystick playing) nostalgia Super! The only thing-the cord to the TV is short. Thank you to the store for the gift in the form of a stand for the phone. Trivia, but nice!
Not tested yet. It is to offer Christmas I would put another opinion after but quickly received, very well protected super
Perfect, it meets the description and works.
The order came quickly, ordered 11.11. Got 30.11.(Kemerovo region) all as in the description, even put the store a gift, a stand for the phone, a trifle, but nice
I turned it on, it works. The main testing will be after Ng))) took his son as a gift
I love it and it seems to work perfectly. Thank you.
The product is satisfied completely, corresponds to its description, the store has put not yet a big gift, delivered quickly
Everything works, I'm glad! On the TV is a very good picture. AV cable is really short. Packed well, in an inflatable bag. The store put the phone stand, nice, thank you!
An interesting device, you can take yourself everywhere and play games of childhood. You can of course install the emul on the phone and play, but this is not what, on the touch screen there is no physical contact with the buttons, it complicates the game. And on this console play a little more convenient. Pros: 1) compactness. 2) rechargeable removable battery. 3) you can play together (if you buy a joystick) Cons: 1) there is no battery indicator. 2) tight cross. 3) There is no preservation (for the device on the battery it is important). 4) when connecting to TV, I do not have sound (I do not know what the problem is yet, in the console or in TV). 5) There are no many quality games, and a lot of all the husks. The store sent quickly, it reached Yekaterinburg in 10 days. Packed qualitatively, but without a box. As a gift put a simple stand for the phone. Recommend.
Nice games
It's okay.
Cool thing. Everything works
Console very light. The parcel arrived in France fast. Nice games
Thx working properly!!! nice portable games!!!