SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a very well-communicated store, he has done a lot for me as my supplier, and we keep cooperating! He is trustworthy.
The products are well packed and well! The order is very satisfied! Thanks
Very good, nice quality.
Excellent product!! It arrived super fast (7 days to arrive in Spain) and it is exactly as in the photos! I really recommend it :)
Good product!
Worth the money! Store packed the lamp carefully. Very easy to assemble, there is a manual if you're having trouble how to assemble it. Multiple plugs for different countries. And it works perfect. There are many light shows, so I got a feeling that I'm in a cinema.
Great product I love thank you to the store for the quality, sending very quickly and everything and very well protected, very good communication with this store
This looks great ! Really lights up the room and lot's of patterns to chose from. Shipping was also incredibly fast, not even 1 week which is a first for me buying online.
The colorful atmosphere background decoration of the lamp is very satisfying.
The shipment has been very fast, delivered in hand. Very well packaged and all protected parts. It comes with mounting instructions which is very simple, tool, replacement screws and 4 power adapters for any plug. It looks very nice and very fine, the remote control is also very nice, it is tactile, it has multiple functions and works with LR3. It does not include command instructions, but it is a matter of testing functions. No doubt 100x100 recommended, both the product and store.
The light is mild and stable, and it looks good when placed there during the day
The function matches the description, the light is easy to use
The floor lamp is good, simple and generous, with just the right brightness.
The store’s packaging is very good and not damaged.
The logistics is very fast, the quality is very good as described, it is worth recommending, and I will repurchase again in the future, five-star praise
This lamp is very delicate, I especially like the brightness is very good
Very personalized lamp, full of design, very satisfied!
This lamp is very delicate, I especially like the brightness is very good
Simple to assemble. Two aaa batteries and ready! Shipping was quickly from Czech Republic. Recommended!
Great light, lots of modes. Helpful store
Top store online.
Cool everything is very beautiful
Well just perfect! I received the order super quickly despite the situation of COVID and the product is completely in accordance with the description. The product was well packaged and therefore has no damage despite the thousands of km. Very satisfied! (There are not the batteries in the remote control but it's a detail.)
Really nice standing lamps. Work perfectly and provided with correct country adapter and plug (UK in my case). Compared to similar lamps I could find locally these are good value. These lamps are metal (great!) and round along the upright. Overall a good purchase.
straight, pretty all the same