SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect thank you
The pic is lil deceiving - it looks better than it actually is.
nice faucet adapter
The package will be delivered within 12 days.
Very convenient to use. Delivery early. Thank you.
nickel
They send it to you with a joint order, which shortens time. It is well protected, but the head is made of plastic, we will see its quality, because the washer that you see there fell as soon as you touch it, which is the one that would make friction to turn the tap in its two different positions, but because of what it costs, that it does its job, I am satisfied.
good innovation, but material should be better
Pretty good quality!
Product is exactly as described by the store. Very good quality, very good workmanship. Highly recommend product and store. Easy to install. Item arrived. Bubbly or Strong flow, easy adjustment.
Very good product, the quality is there, works perfectly, fits well and with the small tools provided, easy to set up, only flat, there should have had a small filter with the gasket so that impurities did not pass
Really perfect, fast delivery. Thank you
The shipment is today arrived!
This shipped very quickly and was super easy to install. I would recommend this for anyone as it's a super affordable upgrade to your sink
This mechanical arm swivel faucet solves the problem of short water outlet of my original faucet, and switches 2 modes, which is worth buying. The merchant also gave away wrenches. Simple and fast installation, very practical and easy to use, and worth having
Excellent workmanship and package. There are all keys and 3 kinds of gaskets. Highly recommended
It came quickly. The thing is quality. Nice to hold in hands, set in a minute. Really worth your money. I'm happy with the purchase
Extending the length of water spray, I think it can perfectly solve my basin problem, super, five-star
The order was cancelled. The store had explained to me that it was the logistics company that lost the package. She reissued the package the next day and arrived at home in about 7 days. The attitude and service are worthy of recognition, and the quality of the faucet is also good, so I recommend the seller to you. She is sincere and positive
This is the best thing that I have bought this year! It is easy to install and works beautifully. So glad I bought two. Highly recommend this store! Very pleased with their product!
Excellent manufacturing quality and complete supply. There are all keys and 3 kinds of gaskets. Highly recommended!
This is a great thing! Very satisfied! Comfortable, beautiful and fully functional. Put on the rubber pad and fix everything with a wrench. Installation is very simple!
Five-star, satisfied faucets are really metal, and some are faucets
This type of faucet is top!! We already know the excellent quality of this product by looking at the photos. Beautiful, very useful. More satisfied with the speed of purchase and delivery. Safety advice
Fast delivery, I recommend, good product