SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All very nice.
Great article. They're plastic, but they're laundry good for the club. For home faucets, there is the metal model.
Nice product, easy to setup, delivered in time.
Thank you
Thank you very well received fast shipping. The product is also not damaged and it is very cheap. I feel good because I have purchased a good product for the price. Thank you for your good use.
It turns tous way around like the description. Fast delivery.
Duzhé Chudova Functional. And more good, two. 1 for stock
good plastic, very low price. Outside diameter is too big for one of my faucet. Other one ok.
I arrive soon, and it works perfectly, it is also true that it makes a small noise when you open the tap due to the pressure of the water, but in general everything is fine ..
Arrived fast and perfect as described. Very comfortable and useful
IT WORK VERY WELL++++++++
He arrived well and I know how great
The product received super fast, looks good quality it takes less than a week to reach Spain!
Very useful. Easy installation. Fast delivery. A+ seller. (Tip: for designer taps, use extra nylon spacers!)
Good for its price
Fully functional, my only perplexity the duration since the object is made of plastic, however for what invested it does its job, thanks
Perfect, holds tight and does what it should
I arrive soon works as described light easy to put practical and necessary
Is very practical and has many movements
I think it will be a little useful because it can be prevented from water and free to change direction.
Has already installed one, everyone is happy at home, before it was impossible to wash your hands normally, as the faucet is close to the sink.
Fast shipping and works super well.
Everything is good and intact. Recommend
Cool, ALE not a broom
It looks good, I haven't used it yet but I think it will work out, it came super fast