SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, works
Fast delivery, works well, the store is a great thing, enough spare attachments, I liked it very much, I recommend.
The toothbrush works perfectly, warns when it is necessary to switch to another part of the teeth, several modes of operation, is not afraid of water. For such a price in general a gift-definitely recommend, the store is sociable, meets almost immediately.
Hi everybody! The goods came quickly, went 4 weeks to Ukraine. Packed very good! The goods came without damage, even packing in perfect condition. The toothbrush came charged, ordered 1 brush and + 7 nozzles. Everything works, the charging cord is correct, the brush is charged. Seller recommend!
Shvidka delivery New poshtoya for 15 dnev in poshtomat. Packing slabenka without an inflatable city, ale Nibi all the reception. The jagyness of the cheek is the middle, the nozzles are inserted into the jawing tight and not to kintsi, boyuya zlamati. For a feather once on a test of a pidiyde. I didn't get the charger. She has a lysb lace, and the block itself is not present. Pechka Christmas card for dietini and treshcha zwiknut
Came quickly, somewhere more than a week, the goods were served, sent immediately, as paid, with the store did not communicate, but everything is pretty, the vibration is super, I bought myself and my husband. Replaceable nozzles, charger, brush came charged. In general, I advise everyone to take it!!!!
The goods came quite quickly. But in connection with the breakdown of the company in the mail, for a whole week lay just like this. The brush is packed in a zip bag, the store put 7 spare attachments. The brush has 5 modes of operation. In the hand, it vibrates (cool) quite strongly has on board an individual connector for charging. In general, a cool thing, I advise you to order.
The parcel in N. Novgorod was 1.5 (one and a half months). Packing is great. I ordered all 4 different colors in the maximum configuration all the whole and works. Seller recommend.
Good Day to all! ✈Delivery to the Samara region 4 weeks✈️ As a New Year's gift, I decided to order toothbrushes for children. Children grew up and decided that such a device will help them finally do not forget to brush teeth and hiking to the dentist they'll be less likely. I chose for a long time, I decided to take not expensive and with a timer for cleaning my teeth. Brushes came quickly enough, even by the new year. They were packed in a Duper, without a box. Came charged, interchangeable heads are hermetically packed. 5 different modes. After 2 minutes of cleaning the brush turns off, every 30 seconds stops to change the cleaning position. In the kit there is a USB charger. Children are delighted to brush their teeth in the morning and evening. Recommend
To Moscow in 2 weeks. Neatly done and buzzing. Class. At work, then I will not write down. Seller shustrik.