SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing! Convenient to use!
good.
Very beautiful and real as in the photo
Sturdy brush great for cleaning
tnx
It is just as described. For the price, I expected a cheaply made product but it’s sturdy. Does the job.
Everything is fine.
Normal brush.
love it.
The quality is excellent. Sponge replaceable, attached at the expense of velcro. Surface designed for cleaning, rigid
Convenient. the good thing. holds well. thanks
Shipping and sending fast. Packed in an extra package. Handle, the sponge is attached to it with hooks. In the process of using the sponge does not fly. The sponge has two different surfaces, soft and hard. In use comfortable. The thing is useful.
The parcel came quickly. On the handle is a strong velcro, which allows you to firmly attach the sponge. At first glance, the thing is very good. Recommend store
Sponge and pen arrived. Packed in a normal package. Everything is neatly done: the sponge is attached to the handle with velcro on the back of the handle. Holds tight. The thing is comfortable! I recommend!
Best buy online! Comfortable, well everything washes, easy!
Quality supper! Handle durable. washcloth removable. can be cleaned, can be used as a washcloth with a handle in the shower. I recommend
It came in a normal package. Everything is whole. At first glance, a good product.
The brush is good. Kind of strong. Has replaceable sponges. Sponges are attached to velcro and quite firmly (try to tear off) is satisfied with the order, I recommend
Velcro sponge with handle. Convenient wash Place Apartments. Sponge double-sided, with a different abrasive surface, like for washing dishes. Keeps on velcro pretty good. No smell. He's doing his job. Delivery on time.
Great thing. I didn't even expect it. I recommend to everyone. Buy, use, fall in love, get married, fight, cry, break up, try again and just be happy.