SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, a bit heavy, but protects the iPhone very well. This is the second time I've bought the protector.
Definitely nice hard a little to install but after i got it on and aligned it’s probably the best phone case i’ve had
My phone now feels brand new
Item received in good condition, it was well packaged and it is as described. Shipping was extremely fast and tracking was detailed, tested and it's working okay, i recommend this item.
I didn't take more photos but it looked perfect on the phone; the case is well reinforced and heavy.
Always, excellent case.
The case is already installed, but to summarize, very good material, very durable, I highly recommend it to you. I also recommend the seller for offering such quality material.
Love it by it can’t take a picture of it because it’s on my phone already. I recommended to you guys. It’s really fun. The metal is pretty heavy duty really it’s not the cheap kind of thing that you can buy online. I really enjoy it. I just installed it already and i’m really glad i did so far no hair went in so hopefully it stays like this. I have two dogs so hopefully no hair in the case we’ll see how it goes through the week purchase it for real go for it.
Super insane case! It’s metal! Not plastic! The rubber port cover is a fantastic touch!
My phone feels like some sort of tank now. You know you don’t have to worry about your phone breaking when you need to use an allen key to take the case off. When i drop my phone on the floor i actually worry about the floor first.
It looks good, you just have to press the screen a lot for it to write or perform its function.
It arrived before the estimated date, super fast, and made my iPhone 14 look normal. The material and quality are quite good, I was very surprised, and easy installation.
Very cool case. Perfectly packaged. There are spare screws and a screwdriver included. There's a rubber insert at the back that prevents the phone from slipping on smooth surfaces. Thank you very much. Happiness is there!
A gift for my son. Looks great . Thank you
Very strong and solid case, includes a screwdriver and a total of 10 screws, easy to assemble and I don't have to worry that my iPhone 16e will fall and get damaged, thanks to this case my phone is safe. I recommend it if you are interested, buy it and you won't regret it.
I have been using this case for five and a half years now and am very satisfied with it. Now it has fallen from a cabinet and the front glass broke, but it served its purpose because the phone's display was not damaged. Therefore, I bought the same thing again. Why should one buy something else when they are satisfied with what they have? Unfortunately, there are only three colors available: black, silver, and red. I would have liked a different color and due to the front display, I don't feel confident about painting it. The red color tone of the new case slightly differs from the old one. I hope it's still the same material. Maybe I will write another review about how satisfied I am with it after five and a half years of use, and it flies when I'm at the gym. Really often on the ground one cannot say anything negative about the situation. So clear purchase recommendation, have fun with it and go ahead and throw your phone in the dirt.
It weighs a lot, but it's the second one I have and it's the only way to have a phone for 3/4 years.
The last one took a ten foot fall to keep the phone safe. Great case!
Excellent packaging, good protection for transportation. It comes with a set of 4 additional screws as spares. Your phone will no longer be very light and may acquire maybe triple its weight without the case.
I highly recommend this excellent seller. You can buy top-notch products without any worries. The case protects your cell phone from edge to edge. The best seller on Aliexpress!
Very good case, comes with a special button for mute, also with a cover for the charging port, very durable, highly recommended.
Once again, Colis Privé does not deliver to home under the pretext of "absence." This is completely false; they were present at home, but it's so much easier to deliver to a pick-up point...
This is the best case, I had the same one on my iPhone 8 and it survived drops while longboarding at 60km/h. When my phone falls, I'm afraid of breaking the ground hahaha.
I am very pleased, the same product as shown in the photo arrived. It provides a lot of protection; only the cameras remain outside. After purchasing additional lens protection for them and installing them, the phone will essentially be covered in tank armor.
Super