SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it looks like described.
Expected them to be more dense, but turned out to be quite thin. Overall, the effect is still nice
The mitten arrived quickly.
It works so well!! At first I thought it wont work but ad soon as I rubbed it on the skin it starts to peel off the dead skin
The product is beautiful, it removes dirt, I gave sparked the second time thanks, the packaging is healthy, wrapped with bangs. I recommend
Not yet used, but at the level of quality it is correct. Arrive very quickly.
This product is fantastic, it takes all the dead skin off really well and I would totally recommend! Shipping also came earlier than expected :)
Fast delivery, the quality is excellent. Product and store definitely recommend
The touch I like, now it's missing to test it in the shower
Perfect, it does not look like that but the touch is really rough it will surely remove dead skin very well, satisfied
Good washcloth... I take it for the second time for a gift)
It looks very good still not use is good clity
Purchase 30/09 reached 14/10, super fast delivery combined. Everything seems to be OK. Bought to take self tanning, lets see how behaves.
It looks the same, it feels great to use to help reaching out spot with soap, but it’s not really exfoliating my skin? Still, I’m pretty satisfied with this! It also shipped really quickly I was surprised. TLDR: Not what I expected completely, but it’s still great
Got it today on the mailbox after 17days of waiting. I’ll try to use it and will give some feedback on how effective it is.
Ideal washcloth) came quickly and immediately was checked. She confused me at the beginning. It is thin and glows, but the material itself is very good at work! Works for 100%. Just have to steam Body at least 5 minutes, then slightly Dip with a towel and work. My feelings after scrub like I'm Been to the bath... the skin breathes, the face Red as from the bath))). I will order also on the second hand;) The size is good, it stretches a little in width. For size M, L
Garna washcloth, rich Georgette, Yak I wanted. Such an efatou, a shield of wood and orogovila shkiera were zmishkami, in men is special not Bulo ale, but also a small a It's a wide-cut rubber band, not to sit on the hole.
Description matches item. I don't know if there is a more expensive version to this but why pay more when you can pay less and get the same thing, this does exactlywhat it says. it exfoliates.dont get hang up on big brands. this works! and its cheap. Shipping was super duper fast.
Thank you for the credibility and the speed of sending the order. The product is of high quality, as it was clear from the first use. I am very happy to deal with you. Thank you
Oooh this is incredible, it is necessary to wet, and then wash off all the sins, even in past life