SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice, nice house. At first it seemed that for our 18-year-old, 5-kilo will be too small, but the cat really liked it and he immediately settled in it. No smell. Recommend.
Incredibly kind and polite store. It came quickly. Quality-Super! Recommend!!!
Arrived fast and very accurate I took size l and there is plenty of space
A nice bed
In principle, 5. All of them, of course. I bought the largest size, it is huge, everyone will fit in. If the cat does not like it, I'll split the pillow and insert the foam.
Cool houses. Sewn well. Cats are happy.
The size thought will be bigger, but like this one will go cat happy toy, but inside still did not sleep.
It's perfect!⭐⭐⭐⭐⭐We loved it, the shipping went pretty fast and it came very well packed, the house took shape immediately, I bought size M because although my kitten this baby I hope it lasts quite long put a blanket on it to reduce space. Little Mew loved it, Super recommend!
The order is satisfied, the goods correspond to the picture. Good packaging, I hope he gets used to it. The store sent immediately and without delay. Everyone is happy, I recommend the store.
My cats compete for it, I need another one urgently :). They are 11 years old and I have never been able to get them to use a kennel. A miracle
Colis envoyé très rapidement, reçu avant la date prévue et par livreur à domicile Rien à redire sur le panier, identique à la foto, mais un peu juste pour mon chat... C est une croisée Bengale et est très "longue", elle pèse 4kg Mais je conseille de ne pas se fier uniquement au poids de son chat lors de l achat mais de prendre aussi en compte la taille... J aurais du prendre le plus grand panier... J ai pris M Le vendeur a mis une petite balle en cadeau, mon chat était contente, elle a joué avec ☺️ Mais elle ne va pas dans le panier...
Es preciso muy lindo, a ella le encantó, recomiendo vendedor.
Perfect, as seen in the photos. It's super soft and warm and my Chihuahua likes it very much, she weighs 2 '250kg and is 35 long, and she has enough, I 've put a blanket on for this warmer. It took Me 12 days to arrive, I'm very happy.
I loved it. It's wide and pretty. It weighs very little, my rabbit moves it to head from behind, but it looks comfortable and warm to him. Although it's his Christmas present, I opened it yesterday to see how he reacted and the truth to see dad is that he seems happy. He kept inspecting it and playing with the ball. A hit. If you have to put a hit on it, it's the limp you bring, it's a little fluffy, but the rabbit is good for it. I would repeat purchase without hesitation. In my order there was no ball or gift toy to seniors.
Perfect. My cat impazzisce for ball hanging. Arrived mto done really well and quickly.
Very beautiful soft as photos are satisfied purchase I received complimentary even a tiny ball colorful arrived with some days delay
Bought for micino which must arrive but Molly said that is beautiful and conveinent therefor it I'll buy an other
The parcel will arrived exactly in the day preset, also the store comunicava at that point was the parcel, what little more rare. The product is great, perfectly the same as the description, even bigger than I expected! My cat has totally appreciated. Highly recommend!
Pet Bed carinissima and arrived in less than a month! Beautifully detailed details and excellent value for money, also the material is excellent andthe my cat adora. Highly recommend, the store is very good, I will return again to others shop!
It's just like the picture, it looks super comfortable and cute. I also came with a mini gift that I found a nice detail from the store. Logistics had some problems but the package still arrived.