SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is impossible to photograph normally, because the cat does not stop scratching about it. She like it so much that she will hide it, or then she will flick herself out :) in the side holes the cat's Mint. Installation on self-tapping or on a platform with double-sided tape, they are also included in the delivery. In general, 10 out of 10!
Love it and so easy to install
Everything is super.
Cats react and scales about this comb :)
Seals appreciated when you add mint the one that starts the show in the kit. They're starting to bite the cheek. arrived quickly, I recommend the product.
According to the description, my cat loves!!! Fits well with the double sided supplied with
this item was great! the back kind of comes off so u could attach to the wall then attach the rest of u want. high quality. comes with tiny screws, small command strips, and even catnip! kitty approved.
The cat is delighted! The hour did not leave the garlic, and rubbed, and tried on the tooth. Glued on Velcro to the wall, while it holds, you can screw with screws.
Larger than expected, it is almost as tall as a pen.
The cat only gnaws it, but does not caress on it. Maybe he should get used to it.
In the set of brushes, Cat mint, fastening. I hung on two-sided Scotch, the success of the cats was phenomenal. Great gift. Delivery to Kiev less than a month by regular mail
Came a thing for my kitten. packed very well. long delivery, but .. Looks good, quality. Can buy!! Thank you very much to the store!
On the border for a long time the goods were held probably because of the bag of mint
The cat is delighted! It can be fastened on both screws and self-adhesive. In the kit there is grass, Cat mint in the course. She falls asleep in the holes on the sides and beckons the cat with a smell.
It took him a while to get here, but it's a favorite article for my cats. The images show it
Hour of delivery to Ukraine: three with a tail. Reviews, trimannya: povne, in the reviews of New York. Iasability: відповідає description on the site. The cat is pleased with the elephant, the floor of the hour can not Bule, the smell of grass is still to rob its children. Dijagada without ushkogen, Bulo packed bilsh less normally. I recommend it to the reception store and I recommend it.
The goods are packed well. The order took a month. Kittens for cats are good. No foreign smell. The store put more flavoring for cats) thanks to the seller.
For paczke czekalam jakies 2 weeks;) brush has a tasme plus srubki. There is also a kocimietka ktora zacheca cats for uzywania ;) recommend
Great case, my cat right away it polubił. Came within.
It's okay. Only now we need to think about which surface to attach, on self-tapping it is to hole a good door, on Scotch traces.
All good, but the cat does not like
All as the picture, ordered gray. Think the cat will be scratching his fat side of this piece. And he initially, rubbing, then began to chew, eats two pins. Afraid that your teeth will break, with остервенением biting
IN Актюбинск came all three weeks, given the fact that our mail processed parcel. Is fully consistent with the description. No contact with, as there was no need. Cat grass responded immediately! But something I thought that after bag smell bad will and decided to open up. AND in this state gathered design. As a result-cat all day about her трётся, трётся and sleeping. Even mew stopped, quiet did that already sykotno Maltz for it. IN general, those who will take, keep in mind a bag with grass better leave closed, and through it унюхает) Later can confirm a review)
Great product, cat experienced inkjet orgasm from Herb. No foreign odors, fastening. Complete was double-sided tape and screws. Track Tracking goods was more than a month. The rest is super! Recommend.
Thought the Bush would be a little bit softer. But other than that it's fine.