SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packaging is misleading, it seems that it is small, but already armed, it is a regular size, about 20 centimeters the sphere, does not bring instructions to assemble, but it is not difficult to do it, includes screwdriver but does not occupy it, and comes a small ball.
The cat scratch ball arrived safely and was easy to put together. We will see if our kitty cat likes it.
cats love it
The big one is very small
They have not paid any attention to him, but he is very well done for what it has cost.
Works well. Cats enjoy it. Assembly was easy.
Nice
This item feels sturdy, and it's nice that it can be assembled two different ways. I'm not sure why it came with a bouncy ball. It would've been nice if the item had come with directions, but it's relatively easy to assemble. my only complaint would be that it's not very carefully designed - it rocks back and forth because the holes in the wood are off-center. But for the most part, it's a great value, and if your cat is interested in this sort of scratcher, you could do a lot worse.
It really nice I like it. It is a little difficult to assemble. But other than that really good. Thank you.
my kitten loves this
Very nice, it came with a little gift, bring a tool to assemble, I hope the cats like it
Detyju
Padaryta outlets!
good
Very good and very good quality
The toy corresponds to the size. But when a cat lies under the toy, imagine it larger.
Very good product, the store very friendly and beyond my expectations. I highly recommend
It's so cute
my cats still don't know how to use it
It is so very cute! The store is an amazing person too! Thank you so much!
The design is cool. :)
The product came relatively quickly, the store wrote personally. It looks good :)
Very accurate and better than I thought. . I love it!
The sizes are exact but I would still have thought it would be slightly bigger. It's not as high as the cat but hey. The measures are correct but I thought this would be a little bigger than this.
Great toy! It came quickly. I recommend the store!