SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent recommended.
I loved it, listening super well, it came very well packed, thanks to the store. 10/10
Well received on fast delivery. The sound quality is fine.
It's cool, very comfortable to use...
The quality of the call seems to be fine
A pretty good product for the price. Even if you wear it, lie down or move it badly, there will be no discomfort at all. The wearing comfort is also good and it is shown without rejection.
compliant and super friendly
Thank you, thank you for doing business with your company the delivery is very fast just 7 day. As for the goods from the weight testify am charging it, once again thank you very much. Mary Christmas in advance
Good product, comfortable ear, safe, is good wearing glasses. The sound is good. Recommend buying.
fit on my ear
Hi Good Day hearing aids are exactly as described in the images, for my knowledge your driving is ear-listening without closing the outside sounds the sound is good or considering that it is not just the sound are Similar to driving ocea and there are times like missing communication and I say it because I used them and it gets lost and then it gets reset after seconds the article seems excellent to me though they could improve it Yet
Well pack Good supplier
Great item good sound picture only shows one earcuff, as my misses was listening to a story, but feel a sleep with it in, so I guess it is very comfortable, fast delivery
Very satisfied with this purchase, the appearance is also very beautiful
Love them! There are amazing! They sound great and finally I can use headphones without falling when I am moving
This is my second purchase of earcuffs. The sound is good to use. I like it because I can hear the outside sounds even if I can listen to the music.
They fit perfect to the ear. Sound is not the best in the world but at least do not isolate yourself from the environment. You can go down the street safely.
I like this little earphones. Very comfortable, after a while I do not even remember I have it on. Great working time and fast charging. I ordered 2nd similar set. Love it. Fast delivery too. Overall, recommend this store and product. Thank you.