SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's small but very cute
Cute and as expected
Very cute for little vessels
Beautiful
super
Polecam!
Amazing! High quality
Cute and well made!
Absolutely love it. It came early and it looks exactly like in the photos. Thankieees!
Fast delivery and shipping. Nice quality. Packing was very light but everything arrived safely.
Fast shipping. Product as described. Looks great and material nice and firm. You can choose what kind of ears you want. Looks great on the table Thank you for a great product and unbeatable price.
Product lights, just like in the picture, practical and small.
Very nice. So sweet.
Better than expected! The coasters are very thick and they're easy to remove from the sheep. Like the others, I have a spare coaster which is very nice!
packed lamb in a branded box on which drawn instructions for assembly. stands-made of felt, body and legs wooden, the whole design without foreign smell. The stands absorb water well, do not slip, and of course, look just wonderful. Total of 14 pcs, different size. 5 pcs for 9 cm, 5 pcs for 7,5 cm, 2 pcs for 6,8 cm and 2 pcs for 6 cm. to remove the stand, the design does not need to be disassembled. each stand has a full cut, so just spread our snowflake and remove from the calf. wonderful thing, Colors your presence your home. I recommend buying.
Very cute
fast delivery very cool
very high quality comes in a nice box for resale. it includes extra replacement pieces. the wood is very smooth and finished beautifully. Very pleased with purchase
It’s amazing :)
Earlier arrived. Firmly packed! No dents in the packet. You have it quickly put together, a few extra felt pads fit there not for between, fine to have spare. Very satisfied
Perfect
Brilliant, consistent with the description. Recommend 1000%
Delivered very fast, great item. Love it! Recommend the store.
Thank you. Very cute. I recommend.