SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Works well. The light dims and brightens just as a dragon's breath would. My kid loves it.
Excellent! It works well. The light dims and brightens just as a dragon's breath would. My kid loves it.
Great display piece.
A small, original lamp. Had to fiddle a bit with fitting the parts, but everything's fine. Beautiful.
I have to clarify that I painted the dragon red because its original color is very dull. The light is good; although it doesn't shine much, it's still very nice. I have no problems charging it.
Very nice decoration, nice light effect
Very cool
Very cool
Great, I'm very satisfied.
The delivery was very fast, and the quality is excellent. The design is solid, and the functions are reliable, matching the product description almost exactly. The price is also very reasonable and affordable, making it a great help in daily life.
Nice
Thought it’d be bigger:( still nice
It looks very nice in my son's room; it gives a lot of light and looks very beautiful and very good quality.
It looks very nice in my son's room; it gives a lot of light and looks very beautiful and very good quality.
cheap, but with the most beautiful effect!
Very beautiful dragon, great decoration, for the price!!
Very nice dragon, great decoration, for the price!!
I sum this review up in one word... "amazing"
I sum up this review in one word..."stunning"
Not big, but very good quality for little money.
very good, it turns on perfectly :)
Everything is perfect.
Very nice light to have as a background. Nice design. Very easy to place. Recommended
I am very happy with this purchase, the item arrived in about a week, well packaged and without damage. It is very nice, just as described. The price is great, plus I used an excellent discount, and the value for money is also great. I have had a good shopping experience.
Beautiful fire-breathing dragon, very realistic, and it can increase or decrease the firepower. Rechargeable, beautiful, shipped quickly and accurately.