SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery was extremely fast. Especially in times like these. The lamp itself works and is pretty bright. My new purchase (large one) is already turned off when I wake, which is about less than 8 hours. It’s a fine nightlight that looks pretty.
The product itself looks very nice, it is same as described. The shipment was superfast. I was not too happy that the box was taped and the DHL paper was stickled directly on the box, but luckily with some patent, I could remove it - so I can still handle over as a gift. Overall, it is awesome, thanks!
It's a perfect gift and it's as described, it's already loaded when you receive it It works perfectly. I'll buy one for myself again. The moon comes very well protected. Fast shipping
Very satisfied... thank you
Fast shipping.. thank you.. the moon is very cool
Beautiful and recommended for 16 colors
She's beautiful! I really wanted a night light, and that's it. Excellent store. Very fast delivery.
Superb lamp that will give a pretty full moon in your living room, the big model is perfect neither too small nor too big (fast delivery) I validate
Perfect and cool
Very nice, just like the product in the photo, it took very little to arrive. I buy the one with 2 colors and they are very cute. The size I buy is 15cm, very good size, the desk or the sailboat looks great.
Спасибо, большое! Классный светильник, пришёл очень быстро, с курьером
Todo perfecto, bien embalado y las cajas sin golpes. El único detalle es el acabado del remate donde está el sensor, no se si porque ahora la batería interior será de más capacidad pero el círculo que hace el remate se nota unos centímetros de diámetro peor rematados. Llegada muy rápida también. En definitiva muy contenta con el producto
отличный светильник. покупал в подарок девушке. пищала от радости)
Colores muy brillantes, descripción 10/10. Tiene control táctil y también mando. Es muy ligera, y queda muy bonita. El expositor de madera es fácil de montar, no tiene ningún misterio. El envío ha sido rapidísimo. En definitiva, estoy muy satisfecha con la compra
светильник просто класс без комментариев
The night light is very beautiful, it's not flimsy to the touch. Switches by pressing the metal circle-sensor. And it could be pasted with transparent glue, and then this place is slightly yellow. The parcel brought the courier, came for a week. I recommend unconditionally))
SUPER recommended, I'll buy again!
I love these lamps so much. Originally bought one as a gift for my sister and ended up buying one for myself and my other sister also. It's nice to leave on a night time as you can reduce and increase the intensity of the brightness. I would love it if they made an more outdoor type one for my garden also. Comes with a stand and a remote.
item is as described, arrived sagely and on time. store is honest and communicates very well, 5 stars on every aspect. i recommend the item and the seller.
Well done shop!!! Fast delivery for three times!!!! Everything was done perfectly. Everything works. The lamps are just awesome. The moon is home. you look and fall asleep ....
Very fast has come before the date, it is like the description, I've loaded and works nicely
It is a light, with legs
Look best from the distant.
The product is very cool! I was worried that they would break on the road, but no... everything came whole. Very beautifully changes colors. Delivery is fast, tracked.
This is my second moon. The first (ordered not here) did not work from the network, but only from the battery. The same works from the network too. Which is very convenient to use it as a night lamp and do not worry that it will sit down.