SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Working well. Thank you for your service.
Packed well, for a gift will fit. Works well.
Functionality was not checked-bought for a gift.
Best and fast shipping meets described brings you the pencil charger and 2 templates to start draw and 2 thimbles not to burn and besides the one I bought it with a lot of filament and it came to me various colors work perfectly I highly recommend
Ordered two handles, come quickly enough, whole, work can not check, as a gift to children
I bought many colors at once. Everything is packed well.
3D pen makes the whole family happy! Thanks to the store and delivery services, the parcel came intact and safe. The box with the puffy film. Includes a power supply with a wire, a set of paper-printed fragments of future models, a film that needs to be put on paper and form parts. As we understood :) The instruction is not big. Finished with more plastic of multi-colored PLA. But I did not see that this pen is designed to work with ABS. There is no switch on the handle. But also with PLA to fit and from it, there is no smell, like ABS. The handle works immediately without complaints
All norms .. everything works .. Thank You
It came quickly, checked it works, the store also sent quickly.
Delivery is fast, packed normally, the goods correspond to the description. The handle is comfortable.
Received now. .. It's amazing the arrival of speed. Congratulations is so fast.. a pleasant surprise.
came quickly.
My girlfriend really likes it It seems will need practice though
Delivered fast, everything is super, works fine, children like it
Great pen! The child is delighted.
From the Moscow warehouse came quickly. Like everything is whole and in order, did not check the pen, bought as a gift.
19 days to reach Spain!
Everything is ok. I like the pen, my daughter is happy!! Everyone is happy, I definitely recommend, the store respect and prosperity!!!
The pen is excellent, my son is very satisfied. Works well. I recommend. Thank you store
The store is excellent, the goods delivered within a week, delivery to the apartment, packed all super. i advise buying from this seller.
I haven't tried it yet but it looks good. It's a gift for my daughter.
Great product. Fast delivery to Ukraine. I recommend to all
Get in, buy now. More than not overweight. Packed well.
Delivery super fast, special thanks for high service and professionalism. Handle branded, made qualitatively. Light, functional, in the hand lies comfortably, the control is thought out by functional. Packaging at the proper level, instruction in English!!! Handle control is not complex, just the instruction is needed, that-would knows everything for service. Shop above all praise!!!!! I think this is not the last purchase in this store.
The order came very quickly, less than a week, delivered by courier, first called. I like the set, special films and templates, a lot of plastic. Handle beautiful bright orange color. While I like everything, we try with my daughter in work =)