SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Came very quickly! Charged completely. Thank you!
Everything works fine, does not blow out the wind.
Lighter matte black looks solid but the charge does not show when charging always burns like charged
Norm, it works.
Nice thing! Like in the picture. Slightly larger Zippo in size. Works. True, unlike Zippo this can be burned, so it's more accurate. And I recommend the goods and the store.
lighter is great and works. I'm happy with the purchase.
Love this. Tested the item and it seems to be as described.
Article as described in the notice. Very nice Material to the touch.
Very good product. Nice blue light. Beautiful lighter. I recommend. Best store.
Consistent with the description. After 3 days using I still have half battery
Order arrived on time, good quality goods, store Good recommend.
Works as described. The lighter I got uses a touch screen to turn on. It came in a nice ziploc bag and the lighter itself was wrapped around a thin styrofoam wrap. I would recommend buying from this store again.
Cool, as in the photo, came fully charged, delivery snack
It works. Delivery is more than a month.
Good lighter, included is a short charging cable
Looks very good, works well and Oby so has been
It was a month ago, I took scak in the office. Works, but why does not display the battery charge indication. I use the day for now, then I will add the review.
In less than a month already and received it is very practical and good quality I recommend it thanks
The lighter looks good, everything works, charging. A small problem with the damaged cord was quickly solved with the store. Returned 50 ₽, this amount I requested myself and it confirmed within hours. Recommend!
The lighter came in 25 days. Everything works, sealed normally.