SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, and fast shipping. Thanks
Good lock, easy to use
works fine..a bit of heavy could have been handy
The lock is just as described, I love it. Thank you
Very high-quality lock.
It looks very sturdy, it was well packed, and I have a very good first impression overall. Have not tested it yet, since I plan on giving it as a gift. Very happy for now!
Nice product, I will order again, I recommend this store
Item received as stated and the package is not damaged, fast delivery. Tried the lock and it's working fine.
Reliable
Great lock, easy working, easy programming of the fingerprint. Worked even after swimming when the fingerprint is wet, thanks Manfred
Very good totally recommended.
Great padlock because we do not have to carry the key with us, our finger is our key. It is very easy to adjust, sometimes if it does not unlock for a few hours, it does not read the first time. It is very good, I give a recommendation for the purchase. In a few months, I will write an aditional feedback when I test the padlock when it's raining and when the sun is. I hope everything will be fine as now.
Device looks great, solid and works, also it came really quick. Only, maybe downside, it feels a bit heavy, but that gives it a more secure fill.
having a little trouble setting the fingerprint anybody can use their fingerprint and it will open
All very well nothing longer takes a little to recognize the footprint
Really nice that’s what need no key or password
Very fine quality, rock solid lock and works very smoothly. Highly recommended. Fast delivery. Kudos to the store. Would love to shop again.
It looks good and as described. Not sure that I understand the how to yet. But I’ll get there soon enough. It’s worth the price. Fast delivery too!
good product thanks store...
Everything was fine. Nice packaging.Correct trusted partner.