SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. Order received.
Very high quality tips.
Really like, I recommend, quality. thank you!
As the picture, well made.
the shapes are super high quality. I recommend!
Good quality, fast shipping to Nigeria I recommend
Goods are what store was described. All good
Fast delivery, large nozzles, well packed in a puffy. Kind of good quality.
The product is nice
The store quickly sent the item. Shipping is also fast. Cost not high. Nozzle descriptions correspond. On appearance qualitative. In work so far not tried, think all will be good. Recommend product.
Perfect, everything as written, arrived in scheduled time
In the case has not yet tried, but the metal is durable, does not bend.
Nozzles are very good, large. Came fast. Packed in a duster film + each in a film. Nothing was wrinkled. Everything is fine, good product and store.
The product as in the picture, came quickly, recommend store.
Delivery fast!! This is my fastest and most pleasant order online ❤️ Nozzles-quality❤️
Nozzles externally good, sound. I haven't tried the case yet.
Good
Thank you to the store, the quality is excellent, delivered fast. very pleased, I recommend!
Quick shipment and good quality. Can’t wait to use them!
These are huge. My wife tested one today and found that her icing was not thick enough to work properly through the large crevices through which the icing is meant to form the patterns. Make thick icing! But the quality of the metal feels really good so we think they will probably work well.
Super
Very good, came fast
All as in the photo, thank you!
Excellent product and services
Thanks+++