SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cleaning even under the sofa, cool!
Cool little gadget, I ordered it just for fun, but it actually collects dust and small debris, even dog hair. I didn't expect anything from it, but it works! I'm happy with the purchase. I specifically sent it to collect debris in the hallway for testing, the result is in the photo.
Works well and removes a lot of dust.
It indeed working!
Excellent product; Works very well;
The thing must have! From the moment it appeared-to the broom and stationary vacuum cleaner did not touch! Collects dust!!!! For comparison-collects the smallest dust as a drying machine. Wet cleaning is excellent (fully does not wash, but dust wipes). I recommend definitely!
Super recommend, store too! Everything works
It Was time that I wanted an iRobot but I did not want to spend too much on buying it. This product is a super great value for the functions it has. You can program to get it started per hour that you want, cleans a 70 sqm with one refill, when it recognizes exhaust perfectly the base and goes to recharge. The material is very good. Highly recommend buying.
Use just one week, for this moment everything great, good work. Fast delivery. great robot vacuum for this money.
Excellent vacuum cleaner, not very noisy, well collects, does not interfere with the fact that there is no plan for him, in the end, he will get everywhere and will be clean, we liked. Delivery to Germany, given the holidays, very fast.
How I used to live without him I can not understand! Everything washes, notes, outwardly nice. Colour as a pink. Chic acquisition. Definitely, recommend.
It comes very fast and in very good condition
super fast shipping from store. wish all sellers were this fast on shipping item(s). also super helpful and great response back on email. thx u seller n your teams. best seller online. many wishes for your company success.
It came in 5 days!!! That’s incredible. I have not opened it yet. It’s a gift.