SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent mug, my husband is delighted.
Hello everyone, mayonnaise slaps! The store sent quickly enough, the goods reached the good in safety and security. I bought it as a gift, I was very worried that it would come without any defects. The store took care of the safety, the benefit is nothing is broken, there are no cracks. At what the skull itself is made very cool and realistic. In general, the order is satisfied. The mug itself is a glass of stainless steel, quite practical. Thank you, thank you, thank you.™
In terms of reliability, everything is OK, it came without damage. It came very quickly. In general, the mug looks cool! Just put on the shelf and admire it.
Packed in foam, foam in a box, a box in an inflatable bag. beer mug freezes all-Volume 500, can even a little more about 550 ml. all Plastic, glass aluminum. The edges of the glass are wide.
The mug is light, the parcel was packed well, came quickly, the box is whole, not crumpled, the mug was in foam and not damaged. My husband is very pleased.
The mug itself is awesome! It was packed well.
Mug is much better than I thought. Well packed, large enough volume, externally corresponds to the photo. I'm happy with the goods.
I like it so much that I ordered it for the second time. It came in great shape again. I am delighted, very fast shipping. The perfect Christmas gift ❤️
Just arrived, looks good and is fine for the time being
The mug looks unrealistically cool. Don't be ashamed to give
It is great present for friend of yours. I really satisfied with this item. but delivery is bad, box was damaged during trip
The cup is amazing! It's lightweight and solid. It really is a good cup. I got the cup very fast. The store is good, they answered my questions quickly.
Everything is fine, the parcel came for a month, was crumpled. After use, I noticed the cracks that appeared, the photo. Glued them with glue. No more.
very good quality. the mug is bigger than what I expected. very very cool mug. I will order more for my friends .. I love so much.
Excellent quality.
The mug is excellent, fully corresponds to the declared appearance. The store packed it well, which, in fact, saved the thing. Judging by the appearance of the box, the Post Office had a football match and it scored a decisive goal. But two thick pieces of foam protected my purchase. Recommend :)
I loved it! All well packed! Thanks came right to my boyfriend's birthday
Awesome. thanks store
Awesome mug! The quality is excellent. Capacity 550-600 ml. Pollitre exactly, checked. I recommend the product and the store.
The order was satisfied! We will order more, I recommend! :)
Very nice
Very fast service. A very cool mug! Will look great in my Game Room Bar. Highly recommend this mug!
excellent
I love it, it's just like in the picture, perfect!
Very nice item.