SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super House. Max likes it. I didn't even want to leave him. To Vladivostok in 2 weeks quickly. Thanks pradowutsu
Супер! В полном восторге! Спасибо большое Рекомендую!!!
Super fast shipping (less than 2 weeks from China to Netherlands). Very good product. The dog and us are very happy with it.
The goods were delivered quickly. We are happy with the product, especially our cat!
excellent, very comfortable, spacious playpen. the weight of the dog is 4.5 kg. folds in seconds. Thank you!
Нам очень понравился домик. Большой размер! Щенок 3-месячный у нас привыкает к новому домику, на лежанках не спит.
Super produkt. Dziękuję za prezent - kostkę! Mój malutki na pewno będzie szczęśliwy z tego.
The house came in good condition, whole, the dog really liked it, the goods correspond to the description, came one and a half months before Chelyabinsk
Super product, very fast delivered and gift for poodle, recommend
Amazing quality delivered in 4 days to the door. I’m super satisfied. I recommend for calm dogs under 5 kg
Ordered with delivery from Russia on the 9th. Sent the 14th. I brought the courier home 17th (St. Petersburg). In contrast to the photo, there are "paws". There is a smell, but I think it will quickly fade. In places light areas were painted from dark. Lightning seems flimsy. On this the cons end. In general, Manege liked, cozy and quite spacious. Fast shipping. As a gift put the rope, nice. It is very convenient that the playpen is easy to assemble and takes up little space, you can take with you to the cottage/on a trip. Well, the price, of course, can not but please. I will complement the review when the owner of the apartment will be at home.
Manege supersky, took for the puppy York. Places 5 months old puppy is enough. Very convenient in the street at the cottage
хороший качественный домик, быстрая достака, собачки довольно! рекомендую продавца!!