SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog loves it
Very good.
Very satisfied, super quality. Good store
Very cute, arrived quite quickly, well packaged, easy to assemble closure all around the roof.
The house is cool. My dog likes it at once. It is very soft.
Thanks for the quality, for the fast delivery. Recommend
Very fast shipping. Fits my dogs well. Just like the picture!
The most pleasant and best my purchase online!
great doghouse they love it! quick delivery as well! this is the second one I bought. I recommend thank you
it is a beautiful house, even bigger than I expected.
The best thing I've ordered this year! Recommend very much! Quality is great, looks great, my dog loves it :)
Super quality, very fast delivery, I recommend 100%
świetny śliczny gatunek super dziękuję 10dni i towar był w polsce
Nice house! Big and warm. But there is one but! The floor of the house is made from a grid. Shorter thin. I think that this is a minus and not a small one. All the same, the calculation was that the House will be warm. Shipping fast. Thank you.
Same q in the photo. Very soft, the pillow q carries for the floor, has a cover and is very soft. He wears a zipper around the roof to mount it. It's arrived in 15 days.
Very fast delivery, I expected it more rigid and a little bigger but good is fine
Good quality.. Smaller than I imagined is like for a cat or a small dog. Shipping very fast. The walls are not as hard and aligned as they are in the photo but the zipper helps close and maintain shape.
Everything as described, great contact with store and quick delivery. Thank you! It’s so sweet, comfy and beautiful :)
Yes, super cute, good quality, my dog likes it. Very soft, perfect for small York style dogs like my dog, chiwawa etc Very fast delivery, top Shop that I highly recommend