SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The item arrived quickly. The material is good quality. The colour looks fantastic. the only problem i have is that the cat don't want to wear it
My cat can't stand it too bad, but well product I guess and good size. In any cas, nothing to report.
It's okay, it's not very good quality to say. But for quality/price, it's great. Thank you!
They fit my cats great. Will be able to grow with my cats as they are still young
Is as the description. I asked for size S for a 5-month-old kitten and it suits her. It took 9 days to reach Spain.
The cat liked it
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delivery fast
I ordered two a size girl for my 4-month-old cat and another for me another adult cat and it came to me in a timely manner.
it fits perfectly but he doesn't like it
Very good!! (is a bit small)
It is as the photos, I bought it in size M for me 4.3kg cat, it was a little loose on the neck however my other 6.6kg cat was very good on that size, so I recommend that cats less than 5kg ask for the S
Excellent article, it is very nice and it took very little time to arrive, my cat who weighs 5 kilos the size M was very good!!
Unfortunately I was wrong in size, but the fabric is super good, the color super cute and it arrived earlier than expected
Looks top only we ordered too big. But our Cat will be castrated in the coming weeks, so it will grow.
Well material, adjustable and comfortable for the pet, carry the tape to be able to walk with a suitable length
Great seller, fast shipping, thank you!!!
fit well but it's a but tight on her fur
As described, fits the size well, I will recommend plus later in another color
Harness size a little large but very good quality
They are good and good quality even thin, now you just have to wait for my kittens to like
Size M for the 5-month-old cat. Overall good quality and shipping time. Good product and a good store.
From the goods all ok (cat in shock-loses freedom). Came quickly. I recommend.
It took him a bit to get used to it but it actually fits him really comfortably! The padding is awesome and not too tight. Thanks:) shipped fast too!!