SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you seller. everything works
It's amazing how well it looks when on, I will definitely buy more at this price. Very fast shipping and reception.
Came damaged, but not critically. Everything works perfectly.
Good color. No issue with electricity.
This neon sign was way better then i was thinking has a usb spot to plug in or a battery operated option
Very very good lighting, takes 3 double a batteries, a bit smaller than i expected but the quality was very good.
super butterfly
It arrived quickly!
I love it!!! I'm going to order more!!! It works super well, you can choose whether to use batteries or plug it in. It shines a lot.
The beer is so bright that it illuminates the entire living room)) Nice.
Don't be fooled by their awesome price! Awesome product and price! I love aliexpress!!! !
very beautiful, I love the color, very pretty, definitely a good purchase.
beautiful very beautiful and bright
Adorable! Great quality for the price, i highly recommend it!
Very nice, my little one loved it, just like the photo, good size and excellent lighting.
I tried it and it's great, option for battery or USB charger. Very beautiful and illuminates well. comes with a sticker for hanging. Very nice, recommended.
The lovely isbon the middle spring ♥️
Guapísimo
The box was a bit damaged, but the light arrived in good condition and works great.
Super satisfied with the purchase, it's great and can be charged from batteries to USB. Both options
I love these Neon lights. I have already bought others. This time I thought it wouldn't work because it wasn't connecting, but in the end it did. Great price. The delivery just took too long.
Impressive quality and very beautiful, this is the second time I buy and I love both of them. Unbeatable price as a luminous detail and even a good gift.
very nice... extremely fast shipping to Switzerland
I absolutely love this light :) it came in just over a week. I would definitely recommend.
The best lamp EVER! I would buy five more!!!