SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good hearing aids, with excellent sound quality and internal surraund effect that creates a very pleasant experience, made of decent materials. With super fast shipping, I arrive in Mexico in just 9 days.
The sound is pretty good, I think it meets very well for the price of the product. The neck silicone is good quality but the plastic and the cable could be better, the cable is very thin but you have to take care of it and it will last. Satisfied, I totally recommend, you won't regret it. Material things aren't what makes us really happy anyway, spend time with your family and friends without having hearing aids on. Jiji
Excellent, product arrived without problem and works properly. It's my first purchase and I'm satisfied. Thanks Aliexpress
Seems a bit fragile, nothing extraordinary. Testing the sound and durability of battery. After commenting. Relatively fast, 2 weeks.
I really liked it. I recommend them
Item as described recommended store
Super
I liked it! I bought for books so the sound quality is quite satisfied. The maximum operating time of the headphones probably corresponds to 8hrs.
Shipping very fast. I bought the 12/Nov. And got the 17/Nov. In Chile. Highly recommended.
all good thank you
Arrived very quickly, product as described, good quality, good price, store recommended
It came quickly enough, the sound is not bad. Together with the headphones there was a wire for charging and spare rubber bands for headphones. The order is satisfied. To store Thank you for fast order.
Thank you for the headset. It's good and elegant.
Excellent quality product. Treble are present without being aggressive, bass are deep and well doses. I can use it a whole day (8 hours) of full use before recharging, battery last long. In the end, the sound is very good. The intra auricular part is soft and comfortable. It doesn't hurt the ear even after a long time use. You don't need adaptation time, once you've put the device around your neck, you have already forgotten it : light and intuitive. A very good product. The delivery was very fast. Regarding the store, he's a very kind person , very aware and reactive to all solicitation. Hope this feedback will help.
très bon
Great headphones and very fast delivery, just two weeks to peru
For its price is very good! The sound is clean, the battery lasts for two days!
Good sound and beautiful bass, thanks to the store
This store have my 5stars, the percel have just arrived after 14days of order. Package is well arrange but is yet to test the item
Very nice headphones Recommend this store
Very good I had had before mind although I change the material a little but they are very good
Excellent, very clear sound, long battery life.
Thank you very much
Bon produit Merci