SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good store. recommended. I would buy again!
I love the mini-printer. It works very well, and the software very easy to use.
Excellent, it came very quickly and without any problems, it charm me and my daughter. :)
Looks great can’t wIt to use
Thank you, very satisfied. delivery by courier in 10 days!
Delight! In Moscow delivery three days by courier. Packed perfectly. The printer itself charms the design and works for once or two or three. The app opens at Russian, good quality printing. I liked that you can print several photos on one sheet, collage. The quality of paper type paper for cheques, which means that the photo can be painted with any material. Light box, recommend :)
I'm fascinated. I love it. It fascinates me. It's beautiful.
My little printer is already there ! So exciting ! I did a ry and I am so happy. So I just didi an other order for more paper !!!! love, love it ! Excellents instructions even in French !!!!
really adoreable printer!
Very good item, store sociable, good luck seller, recommend
Delivery week before sardl. Region. Ordered Daughter on Dr. very good gift, store is excellent. I advise
Perfect! Just as described. store sent an extra roll inside printer. thanks!
I got here fast, I love it, it is true that the quality of the photos is not the best, but to make bullet journal and stuff, and having fun with your peque taking pictures is the most and for that price, it's a pass.
The printer is super, we can't stop playing with it. The store willingly answered all questions and sent it instantly as I asked. Very easy to use, the app is Russian. Madly happy with the goods.
All correct rolls and ok housing without any problem
Well received in france perfect not try it is for a gift as on the image store very communicative to your listen I recommend at 100%
Great product. Start printing and it's great! Thank you
I am happy with the printer. Work prefect!!
Works as described. Pretty fast printing! Great product.
Works according to the description
I love my printer! I have been making mini books to give as gifts.
Thank you! it took less than 10 days to arrive. great communication!
As described. Delivery very fast. The printer and is charged with roll paper.
Really fantastic. Works nicely and is very handy and connuna good App to make many tidbits.
Arrived on time, my daughter loved the printer. Print good, fast and readable.