SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The magnetic attraction is quite strong, and the phone is not easy to fall off
The suction cup of the phone holder has a strong magnetic force, which is good
This magnetic phone holder is sturdy, reliable, and works exactly as described. The suction is strong, keeping the mount firmly in place even on rough roads, and the magnet holds my phone securely without slipping. It’s easy to install, adjust, and remove when needed. Overall, it’s a well-made and convenient car accessory that performs great for the price.
The product quality is very good, consistent with the description
I've been using it for a while now. Overall, there doesn't seem to be any problem
Indeed, as described, it is very useful and sturdy
Not bad, it was originally used incorrectly, but later found to be very useful
It is suitable for both car and household use. The suction cup is firmly attached and will not fall off
It's much better than the magnets i bought from other places before
It's quite useful, even smooth surfaces can be used
Good grip. It grips the surface well and makes it easy to detach the phone after releasing the lock. It holds the Macsafe well, metal ring included in the package. Overall, I am satisfied. The grip is quite firm, which is a plus because the phone doesn't fall while driving.
Im amazed about this vacuum phone holder, it is really strong, holds your phone and theres no way for fall out, really sticks, works very good i bought it to create content and i love it, incredible quality
The quality of the phone holder is excellent, and the metal material is very stable
It works well. A bit flimsy and the magnet that goes to the phone isn't that powerful, but it works fine.
It was evaluated as very sturdy and practical after use
The material is sturdy and durable, with good stability
The bracket design is great, it can be folded and the angle adjustment is convenient
Ive tried a lot of car phone holders over the years, but this vacuum magnetic car phone holder is by far the best one ive used. The magsafe connection is super strong my iphone snaps right into place instantly and stays put, even on bumpy roads or sharp turns. I never have to worry about it sliding off.
It can be absorbed in many places and is very sturdy
The size is just right, easy to use, easy to install, and the material is very good
Very durable! Works great. Holds my 15 pro max:) does not move , has a swivel to move your phone around. Great price!
The bracket has strong stability and will not shake
Good
Easy to use, very stable, not easy to fall off, adjustable from multiple angles
Easy to install, almost unobstructed view, sturdy material