SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came right. Recommend buying
Very fast delivery, polite store! Assemble the box without instructions is unrealistic, on this site there is video instruction.
Very good, consistent with the description
Very complete, full of colorful accessories, really compliant. Thank you very much to the store! Just get started!
Beautiful complete package
Received very quickly very satisfied
really good store. the best relation between quality and price
I'm really happy because It arrived fast. And it comes very complete! Scissors, colored stickers, colored ribbons. Posits. Muyyyy complete! I recommend the box as a gift. Thank you store
Very fast delivery pleased! A large set of stickers, scissors, double-sided and decorative tape, silver marker, frames, decorative elements-everything is. I recommend! Thank you!
Check the site on how to assemble
The product is as in the description.. So happy even the shipping was so long (almost 3 months)
Very good product. Recommend
I wish I could give more than 5 stars.?This is my fave store so far.?Excellent communication every step of the way & super fast shipping.?Thank you so very much.
very very beaitiful and good quality...but they don't send a tutorial in how to use it :(
wow wow im in love with this item super fast shipping.. super great quality thank u store all 5 stars
Perfect
Boxes are easy to assemble, very beautiful!
Beautiful boxes
The goods came all perfectly
Fast delivery, all complete
Slightly there is damage but not critical It came very quickly, thank you))
Hyper happy, provided with tape and a ribbon, even without the explanation booklet it's easy to assemble, it's super beautiful I'm very satisfied!
Super recommended i won't be long nadaaa
fast ship (2 weeks) just know you gotta diy