SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good device
Plastic, not metal, yet still cool and... lighter
In the years of buying online, I think this is the only product I've ordered within minutes of seeing it! I instantly feel in love with the idea, not that it has not been done before, but this particular product is different to all the rest and is very well thought it. It looks and operates exactly as in the pictures and video. The funny thing is, I don't even smoke!! That's how much I like the product and will just be using it as a normal lighter. My only regret? Is I wish is was made entirely of (good quality) metal. I would happily pay x3 times the price. For now, some parts are made of metal but not all. Nonetheless this lighter is excellent and I'm now tempted to get another :) Thank you
Original and fun lighter, cigarette case. Something curious, to give this holiday.
Very awesome lighter! This is the same exact one that I see selling on FB and IG for 30$$!! The product is quality material and I would buy again. Thank you
Looks good
I am satisfied with the product
very nice and work perfectly
Perfect
Real Super part
Super funny! Also works well. Look like from with police boys and girls
I like very much
Thank you very nice gift, many thanks dear
The lighter works perfectly Shipping went so reasonably large whole chamber of product recommend
Just need to reload and use it. Good impeccable and compact abacate, you may need to trim cigars but not mode. Highly recommended store
Good lighter torch box. Good store. fast shipping.
I’m really really happy for this item. Very nice i give 5* for this.
love it . got as a present for partner perfect .works well super fast delivery highly recommend
The lighter is bigger than expected and feels very sturdy I filled it fluid and it burns well the mechanism is simple and easy to learn
Fast delivery. After charging gas all functions well. Packing Factory, lighter plastic well made. Thanks.