SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it looks very firm and opens immediately.
This configures quickly, works very well, and arrived very quickly in Switzerland I am satisfied I recommend
The product is as describe arrive in perfect condition 100% recommended
Excellent quality product, good size, strong, tough. Fast shipping to Chile. Totally satisfied with my purchase.
Looks good quality, easy operation. If the battery lasts what it promises, very good purchase
It's just like the photo will post comments later when you try them
Быстрая доставка. Пока все работает. По результатам использования дополню отзыв.
muy bueno pa ra interiores, no lo eh probado en exteriores por que se ve que es delgado quiza con un buen golpe se abra no lo eh probado dejarlo en él sol por que siento que la bateria se va a averiar fuera de eso funciona excelente
открывает закрывает. хлюпковатый
O produto chegou conforme o descrito.
всё четко работает! товар быстро дошёл) севетую замок хороший!!!
tnx received the product today.
Great easy to program it Program 10 printing. The ring is so you could bend with the hand it is more for respect for things simple. Arrived very fast, screening is with the letter L and was not charged the tack 15 Real the L is not being charged the tack. 5/08/2020 arrived bought in 24/06/2020.
Very practical and useful padlock. It's easy to add the prints by following the instructions. The first 2 prints you add are saved as the administrator's and are the ones you're going to being able to add more prints the and the rest can only open the lock, with a maximum of 10 prints the. It recognizes the fingerprints very well and in the absence of seeing how long I have to charge the battery, I'm very happy with him. I recommend it
คุณภาพดีมาก ดีกว่าอันก่อนหน้านี้ที่เคยซื้อ ดูแน่นหนาไม่มีเสียงนะครับ ลงทะเบียนลายนิ้วมือได้อย่างง่ายดาย
Very good, then come back to buy again!
Very well received working so fine just follow instructions and everything is OK I like the product
I just now received the item.... it's very good... thanks store....
Excellent product, the manual is all in English. Not hard to set up. I Am very satisfied.
Work well but it's padlock size rather than travel size. A little too big for on the go.
excellent quality. :)
very Perfect
The product meets the promised
The item has come very quickly. Everything is as described! I would recommend the store!
Quite like the product. Very functional and extremely strong.