SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great Fish! Our cats are delighted! Swim well, one cats have already caught and at the same time drank water, useful fish-toys!
The cat has a lot of fun
Recommend
The fish toy is cool, the people were honored with it and watch it
The fish is super, it works right away, the water is swimming well, the store is very nice to communicate and sent quickly, I recommend it, feel free to buy
Just like description. Cats like it.
The cat was matched
Wendy didn’t understand the game. She drinks the water and put her paw inside the fishbowl when the fishes are out of it and then she throw one of the fishes to the floor. It broke! So nowadays Wendy is very curious about the fishes. She watches the broke one trying to be cheered up by the other one. The fishes are very cute. Shipment was very fast. I give it 4 instead of 5 stars because my cat broke one very easy. Though it was much fun. Thank you so much!
Works, does include battery inside the fish itself
Now it is easier to buy as everything is in Spanish
the item is as described. it works the minute you put it in water. the only downside is it says on the packaging that you get two batteries extra which I didn't get.
super fast delivery, I was pleasantly surprised. fish looks pretty, according to the pictures. I haven't showed them to the cat yet but I'm hopeful. Batteries were included which I did not expect. :)
it's really cute
Kitty loves!
My son loved they are small and they work well so far.
works well
All great I recommend to all the super seller arrived fast shipping. I recommend it warmly, thanks
Everything works, the batteries are already there. When you put it into the water, the fish begins to swim by itself. The cat is played, he likes it
Fast shipping
Nice
Super! happy thank you so much for the order it's exact with photo! I love it
Really like it great value for the quality, also well packed! will be coming back to the shop for more purchases, thank you store!
The order received corresponds exactly to what is described on the site. I am very satisfied with the result and I recommend.
Super cute cat loved it
Conform to the description