SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pleased with the acquisition. It came very quickly. The products are in good condition, nothing is bent, I like it very much.
Fast delivery. All comply with the description. Very nice product.
Very cute. Everything corresponds to the description. Quickly came-the store promptly sent!
looks beautiful, as in the pictures but obviously with no lights, will buy some as they given a great decoration idea :)
The material is excellent and very well done, I love. Just long enough to get
I like everything, relatively fast delivery
Is really nice and big. I am very glad.
Very nice, I have to choose where to hang them as the photo.
Quickly came :)
Looks very nice, just like in the pictures. Came with small fairy lights as well (no battery included).
Items conform to the description. Good quality and very beautiful rendering. They fit perfectly with the decoration that I currently perform on a wall. I do not regret my purchase, I recommend these items and the store.
Good dream catcher. The only thing I want to finish the ends of it, they just hang a rope, I think to impose beads and a knot. But for such a price-the quality is good. Only for a very long time we waited for him.
Korea purchasing from cheap than you bought it received when room did some twisted long walk but do with embroidered gold bags push-ups, four key
Very beautiful and acessive. In the bedroom of the girl as a night lamp-ideal) in TG inna_instyle you can see the video.
It matches the description perfectly. Very beautiful and no smell, although I thought it would be a more beige c smell because the images gave me that impression, however it is white. In the beginning it came somewhat wrinkled but eventually it gets smoother and looks beautiful, the size can be seen in the pictures compared to a door. Very beautiful, satisfied with my purchase.
Exceltene calidad y venía muy bien envuelto, me lo esperaba un poco más grande pero es perfecto! Me en tana.
Очень красивое украшение, шло 20 дней. Объединили с другими посылками, всё пришло в порядке.
the moon shaped one is longer than the star shaped one. the quality is good, a little wrinkled but you can shake it out. came safely and with no smell or damage. it looks good and the details are nice
It took a month and a week or so to arrive. It's just like in the picture. The rope looks good quality. Very nice.
Fast delivery to Moscow. Quality goods. Thank you!