SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks very good and weighs quite a bit. Happy with the purchase. Recommended
Compliant description .... Very fast shipping
Very good quality deliver in 4 days to canada I recommend it firmly
According to the image, the product arrive in just a week, super big more than testing the sealing! Delighted.
Good quality product, characteristics and arrived super fast! Only lack experience with water but think that will run fine
Very fast delivery to UK. Consistent with the description, diameter 120 cm-it's already large pool, my Shepherd and terrier time feel free to in it fit, I am satisfied
Super fast delivery, never seen! In the meantime I have not yet tried, I wait for the beautiful day to make my dog enjoy
Delivered quickly 8 days all packed well goods are good. thank the store.
All as description, arrived very quickly
All ok, thanks
Very good quality and very fast delivery I recommend it doubles very well and the fund helps a lot for your pick up
Ok
We’ve gone through several kiddie type pools and usually the dogs pop or eat them :/ this one is sturdy and the kids and dogs loved it!!!
It’s very sturdy & collapses easily. The material seems really durable.
Perfect for my two Siberian pups!
Absolutely perfect for our two big dogs. So fun to watch them jump right in on a warm day and soak in the cool water. I wish we bought this long ago.
These dogs have destroyed some tough toys. 3 hours of this up with random playing, digging, and jumping in and out. It still seems to be holding up well! Sturdy side walls and thick liner, unlike cheap kids pools. Which the dogs destroyed in 2 seconds. So this has surpassed my expectations and both dogs now love the water!
Ahhhh!! So excited about this. So far it seems like great quality.If you dog likes to dig in water I probably wouldn’t suggest - otherwise 10/10!!
It's not easy to clean. Folds when cleaning but otherwise it is great. Dogs absolutely love it!
Great size!! Very sturdy!!
We just received this pool and have used it once. It did not leak when filled and appears very sturdy. It will not stand up fully until filled to the fill line. The lining appears to be tough enough for trimmed dog nails. It wasn't as large as I had pictured, but will just hold my two Golden Retrievers side by side. Luckily, they like to jump in and out anyway. The pool is lightweight and easy to handle. This will be lovely as the summer heats up for a fun cool down or to bath them.
My dog loves her Pool!!!
This is a great pool that my chihuahua goes crazy for. Every time we go out into the backyard, he likes to make a trip inside of it before we go do other things. Its larger than I need for him since he is little but having all the extra space is better because I throw in toys and treats for him to find.
My pup instantly jumped in, I had to hold her to let me fill it! Thanks!
It is awesome. My two German shepherds love it...and our golden friend likes it. As you can see..its great! Sturdy for a collapsible pool! Nothing but fun!