SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked the suit, warm. Delivery fast
Bright
Ordered from this store and shoes and coat and leash, all yellow! Love it!!! Good for the winter ready! Fast delivery
The suit is excellent
On Spitz 3,5 kg fit well. This fit like a glove. Waiting for the cold now
Fast delivery and shipping, size in size, true for late autumn, store recommend
Thank you very much store! The jacket is very good quality.
Dog at the moment is 4 months, weighs 5 kg, neck-28cm, bust-44 cm, body length from neck to tail-35cm. Long thought about what size to order for the beginning of winter, read reviews, looked at the size tables of the French on the Internet and ordered 18, I will see how it will look... Given the prices for clothes in pet stores, I think the purchase is very successful. Good shopping.
The order went for two weeks. The jumpsuit is great. Recommend!!!
Thank you. The order came very quickly. I recommend the store.
Great, on Chiha 2.5 kg this size is loose, very blown, and rustle a little
Ordered on April 30. A month and more went to the polar. Wonderful! Could not immediately confirm and leave a review, because. I flew somehow and while I restored the account, it has been several days. The goods are satisfied. I ordered the 12th size for a weight of 2,300 kg. I was very worried that it would be too small, but no-just right. Before that, I did not guess with the size-all large, although M. Now I will safely order s. Thanks for fast shipment! The store and I recommend it. The kombesik itself is light, but, like, warm, inside sintepon, the fabric is light, but dense-just for small dogs, so that they were warm and easy to run. We will try now only in winter, now it will be hot. Photographed in boots, in a hat-ear and a scarf of the younger daughter found. Our northerner man is ready for next winter.✋
Product quality is super. Thank you very much store for the prompt received very quickly recommend to buy from this seller
Super jumpsuit. Took 2 HL on the Frenchman, the girl weighs 9 kg. There's a little room for growth.
Very nice fit us perfectly for the puppy month York. Size C, I order even bigger, the wool will not be washed inside with a lining smooth as in jackets. It will rain. It will be super