SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The seller is excellent, packed everything well and quickly sent. I recommend!
The massage gun works great. It’s not too loud. The charge holds up well. This is almost as good if not equivalent to the much more expensive models of percussion massagers. Very happy with the purchase. Great for the cost
only used it once , however it is very quite and seams to be doing the job!
It came on time. The product corresponds to the description. Packed very well.
Very satisfied. I have terrible sciatica and this is helping quite a bit. I came surprisingly fast.
Shipping to USA for 1,5 weeks. The product exactly corresponds to the description. After use, I will add a review. The handle is made of touch soft plastic. Convenient for storage case. Nozzles for the massager are made of hard plastic. Thank you.
it's awesome. works great and has a variety of heads to select from
This massage gun works amazingly! I’ve used it on several people already and they all love it. The shipping was absurd but the wait was worth it.
Item received in good condition. Fast delivery as well.
it's magical, wonderful, great, and fantastic, I recommended
Fast delivery. Item as described. Amazing!
Excellent massager, bought as a gift to dad. Everything works, thank you very much!
Great massage gun. Works excellently so far. Very happy with this purchase.
Well protected, it arrived sooner than expected! It works perfect
This massage gun works great! If you have any hesitations, don’t, because this thing is the cats pajamas. The bees knees. Shipping took a while but beyond that 5 stars!
It's the most perfect thing I ever bought! It's not loud and it's very efficient, I feel in heaven!
Super gun for your money! Replaces expensive analogs!
I was very pleasantly surprised with the quality of this. It's sturdy, the battery holds its charge well, it operates quietly, and it's quite powerful. I would absolutely purchase again at this price. Shipping to the US took approximately 2 weeks - very quick.
Exactly as described and works perfectly. The shipment was fast. I would buy another again as a present!
Excellent product and silent! Thanks!
Very fast shipping. Excellent product.
Helpful, originally put the wrong address and they managed to change destination after dispatch. the other place was my ex girlfriends I was so worried I wouldn't get it LOL. great product thanks!
Do you believe? 3 days arrived here.. amazing! Item as described, good color & feel. Will l be more cost effective as it’s a lot cheaper than going to a massage every other week.
5 star for store, 100 star for product
7 days arrived, it is perfect! Very helpful!