SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it!
38,5 took 40-41. Yak once. To do good. Delivery double
Amazing slippers very cute however I order a 41 and they were way too small the shipper helped me right away and I’m getting a second pair so hopefully that one will fit these slippers are beautiful
Shvidka delivery, vidpovidayu to rozmir, no smell, super slippers, I recommend
The slippers are cool, fleshy, nice, warm. for my size 38,5 wide leg ordered 40-41 fit perfectly. Thank you very much seller for fast delivery!! Recommend!!
Looks similar to the photo. Had a smell but I always was before use it.
Super The second time I order, the quality is excellent
They look good They look good They look good They look good They look good
The shvidko's pool came, the Bula of the ob'dnana from the other, took them to the Ministry of Express. On my 37th rozmir took 38-39, well, warm and m'yakenki. Zumedna Sable
Very cute ,looks like picture .arrived fast .
Very good and very comfortable super well
Perfect although I recommend taking a bigger number
They are beautiful but small, take 3 more numbers.
Cool slippers, I recommend taking a size or even two larger.
Very cozy slippers, soft and very nice, the product is as described, the size also fits the size grid
Beautiful! I shank the 38.5, told me to come 40-41 and served the joust
Super gutttt❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Super slippers. For size 38, I took 40-41. Fit perfectly. I will order more❤️
They are beautiful and comfortable, they were fair but perfect. The shipment was very fast, I recommend them.
Are very soft. Look good quality. Good size
Beautiful
Lovely and warm slippers but very small ! I use a size 38 and got a 40-41 for my daughter and they fit me not her (she uses 39-40 normally). So get a bigger size than normal
The slippers are beautiful, the taxis will appreciate. But small, according to reviews for 36-37, I took 38-39, and they just sat down perfectly.
Very good product looks very well made and solid shipping was very fast great for cheap gift
Same as the photo of hard sole