SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conform to the photo, fast delivery, thank you
The kitten is delighted, already gnawed the fin. We'll have to order more. To the store Thank you!!!
As pictured. Recommended
Shipped quickly, item as described, comes with catnip sachet in fish toy. the kitty has field tested the blue coloured version of the so far, he enjoyed chasing it, batting it around and chewing on it. So both human buyer and intended cat recipient are satisfied (ha)
Beautiful. As description. Fast shipment, ahead of schedule. Super appreciated by my kitty.
Cool, rubber toy for cat. Pretty big. Cat recommend!
The cat completely gnawed and ate the toy, did not eat a day. It came to the cottage, ate herbs on the street and puffed with pieces of this toy. Be careful! We don't know what it would have ended...
Looks good, the cat immediately realized, that this is something for her came :) Apparently, the smell of cat mint is strong enough. One bag has already been inserted into the toy, the second is invested about the stock. I do not know if this is a hobby for a long time, but the first impression is good :-)
ok
The cat is very picky, but it looks like he was interested in this fact
Super fast delivery 2 weeks before Peter. The cat is interested. Let's see how it will play with it
The cat played exactly 1 minute. I hope then it will be delivered very quickly.
I still not quite as stable that or if the fish soon in 2 pieces floor lies. But, the cats are interested
A nice thing for a kitty)))) inside the kitten mint! My kitty appreciated))) Thanks for the fast delivery!!))
It's fine. Only the cat did not immediately understand what to do with it. He looked, smelled, rolled, a little bitten, and now he's hanging. An additional bag with grass is included. Kotan approves the toy but does not approve that it is removed.
Cool thing. Cat liked, plays with her, gnaws. Inside there are 2 bags with fragrant grass, Cat mint.
The fish is large, in the kit 2 bags of mint. It came quickly to Mo for about 3 weeks. True cat did not check out the toy
The description corresponds, in the kit 2 bags with contents. But my young cat did not react to this toy, and I had such hopes (((
Cute dolphin, 15 cm, inside as promised 2 bags of mint, description exact, silicone does not smell, it came quickly 17.05 ordered, and 9.06 already received, the track was tracked completely, I did not communicate with the store.
A package with a mint was torn a little, or then the Dolphins still smell more rubber than mint. Itself with a toy does not play, only if it is played with it. In general, the purchase is satisfied
Arrived fast and in good condition.
Cute
this looked great and my cats like it
Order arrived fast. The cat likes it
Cats seem to like it