SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfectly, as described. Item arrived also with one pc mouse. very satisfied.
Everything is very cool. Quality at height, delivery is fast. I recommend.
I order a second time. The first stand survived even a trip by car for one and a half thousand km in one direction, as a table for a small child. As a result, I broke it)))). Of course, I ordered from the same store: And again mega-fast delivery-less than a week in Mo (therefore I ordered the same))). I took it at the cashier in the nearest five-very quickly and conveniently. I recommend!
Perfect equipment. The photo shows that useful.
Everything perfect
All good arrived. Thank you.
Gorgeous stand, strong, not flimsy. Fully corresponds to the description and expectations from it. There is one problem-the legs are adjustable in degrees-it is difficult to figure out first how to make three bends to get as you need. And yet-at the same time the legs do not adjust-you need to press the button-latch. One is the norm. I recommend!
It arrived sooner than expected, the product is in good condition, meets its function.
Thank you very quickly! Good thing! Thank you!
The parcel had come really fast. The description is exact and thorough. It's very convenient thing. And ergonomic. The setting up has been developed most perfectly. The parcel came quickly. Corresponds to the description. It was packed in corrugated cardboard, inside a layer of foam. Comfortable thing. And the setup is well thought out. Photo later.
The product according to the description, very easy to assemble. The product is of good quality. I recommend this product.
Light, durable, so far no complaints, drove more than a month
All as described, very slow, already received the order! Seller!
Excellent stand. The cooler is good, :) And so the ideal product
Good product. Recommend
Corresponds to the description. very satisfied with the purchase. A pleasant surprise with the presence of an addition-a wireless mouse
Table bomb. Husband is happy)) laptop 28x42, so the stand is small in width, but holds tight.
The stand is cool, very functional. Came quickly. Bought for laptop Acer Nitro 5, came up perfectly
Excellent product, I arrive within the date indicated. It meets all the characteristics identified by the store. I don't connect the PC to the fan yet, but I imagine it's working. I'm happy with the purchase.
The store very quickly sent the parcel. The table is very comfortable, the cooler works, the complete set is complete, nothing is broken. Recommend store.
Sincerely grateful for fast shipping and product quality
More than satisfied all the desires. Stand comfortable. The weight of a large laptop keeps normally (4 kg). The laptop is big but does not stick out. Cooler quiet.
The table came fast. But not red as the store pointed out, but Pink
Very good!
Good, reached fast