SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of asghedom.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it for my mom, but I checked it carefully, and it does enlarge well.
I like it; let's test it out when we watch a soccer game.
For its price, it's a really great device. Its main function—image magnification—works well, and technical shortcomings can be fixed.
It does its job perfectly. I can now watch videos before bed.
Kind of nice to have when you are out and about. great for fishing or camping. would recommend one!
Perfect for when you want to watch a series, a video or a movie on your phone.
perfect and recommended
I love it; I can see clearly, and I don't have to strain.
Super good, I love it!
I received the product, and it matches the description. I recommend the product and the store. I give 5 stars for the product and the store's honesty. The delivery was super fast. I recommend it.
Excellent, it just arrived a little scratched but its function is excellent. It's made of plastic but I recommend it and for the price it was an excellent purchase
It's not bad, it magnifies the image like a magnifying glass and although it doesn't look completely sharp, it can be useful for viewing the mobile screen more comfortably in certain situations.
My dad loves his...i bought one for myself as well...works great. I had a different version but it didn't help with the picture it more distorted it but this one much better use my so much
Was a gift. I’m told that it worked well.
The product is cheaply built but it does work well watching movies and it doesnt cost much so i really dont have anything to complain about, so what you get for the price its good . The stores service is great as well as the shipping
I bought 3 of these. One is for me and 2 are gifts. They work well with amplifying cell phone screen.
Nice
Very practical and useful
Perfect
Good quality product, fast delivery.
everything perfect, items as described, delivery to Italy in 9 days, excellent packaging, highly recommended seller and products, A+++++